Privacy Policy

1. Introduction

Juan Don Solutions, operating as Ordinary Experts JM (hereinafter referred to as "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://oxpackages.com and use our Software as a Service (SaaS) platform designed for freight forwarding couriers and their customers.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register for an account or use our services. This information may include:

• Full name
• Email address
• Physical address
• Phone number

3. How We Use Your Information

We use the collected information to:

• Create and manage user accounts
• Provide notifications via email or WhatsApp
• Assign packages to customers at courier warehouses
• Improve our services and user experience

4. Data Sharing and Disclosure

We do not share your personal information with third-party services. Your data is accessible only to you and authorized administrative users of the respective courier (tenant) you are associated with.

5. Data Retention

We retain your personal information indefinitely unless:

• You delete your account via the customer portal
• The courier (tenant) you are associated with becomes inactive, in which case your information will be removed 60 days after deactivation

6. User Rights and Access

You have the right to:

• Access your personal information
• Correct any inaccuracies in your data
• Delete your account and associated data

These actions can be performed through the customer portal provided by your courier.

7. Cookies and Tracking Technologies

We use Google Analytics cookies to collect information about your interactions with our website. This data helps us understand user behavior and improve our services. You can manage your cookie preferences through your browser settings.

8. Data Security

We implement high-grain access controls to protect your personal information. Only you and authorized administrative users of your courier have access to your data. We employ industry-standard security measures to safeguard your information.

9. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us